1. Introduction

Voyagia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered travel planning service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly:

• Account information (username, email address, password)
• Profile information (preferences, travel history)
• Payment information (processed by third-party providers)
• Communication data (support requests, feedback)

2.2 Usage Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage patterns (pages visited, features used, time spent)
• Log data (access times, error messages, performance data)
• Cookies and similar tracking technologies

2.3 Travel Data

When you use our service:

• Travel preferences and requirements
• Destination searches and queries
• Generated itineraries and saved plans
• AI interaction history

3. How We Use Your Information

We use collected information to:

• Provide and maintain our AI travel planning service
• Process payments and manage subscriptions
• Personalize travel recommendations
• Improve our AI algorithms and service quality
• Send important service notifications
• Provide customer support
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties.

4.2 Limited Sharing

We may share information with:

• Service Providers: Payment processors, cloud hosting, analytics
• AI Providers: OpenAI, Minimax for generating travel content
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In case of merger, acquisition, or sale

5. Data Security

We implement appropriate security measures:

• Encryption in transit and at rest
• Secure authentication systems
• Regular security audits and updates
• Access controls and monitoring
• Industry-standard security practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information:

• Account data: Until account deletion
• Travel plans: As long as you maintain an account
• Usage logs: Up to 2 years for security and analytics
• Payment records: As required by law (typically 7 years)
• Support communications: Up to 3 years

7. Your Rights and Choices

You have the right to:

• Access: Request copies of your personal data
• Correct: Update inaccurate information
• Delete: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we process your information

To exercise these rights, contact us at service@voyagia.top

8. Cookies and Tracking

We use cookies and similar technologies:

• Essential cookies: Required for service functionality
• Authentication: To keep you logged in
• Preferences: To remember your settings
• Analytics: To understand usage patterns (anonymized)

You can control cookies through your browser settings, but some features may not work properly.

9. Third-Party Services

Our service integrates with:

• Payment processors: Stripe for secure payments
• AI providers: OpenAI and Minimax for content generation
• Cloud services: For hosting and data storage

These services have their own privacy policies. We encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

11. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be communicated via email.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: service@voyagia.top
Subject line: Privacy Policy Inquiry