1. Overview

This Refund Policy explains the circumstances under which Voyagia provides refunds for subscription services and VCoin purchases. We strive to ensure customer satisfaction while maintaining fair business practices.

2. Subscription Refunds

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers:

• Available for first-time subscribers only
• Must be requested within 30 days of initial subscription
• Full refund of the first month's payment
• Account access will be terminated upon refund processing

2.2 Mid-Cycle Cancellations

For ongoing subscriptions:

• No refunds for partial months of service
• Service continues until the end of the current billing period
• Cancellation prevents future charges but doesn't refund current period
• You retain full access until your subscription expires

2.3 Exceptional Circumstances

We may consider refunds in cases of:

• Extended service outages (>48 hours)
• Billing errors or unauthorized charges
• Technical issues preventing service use
• Other circumstances at our sole discretion

3. VCoin Purchase Refunds

3.1 General Policy

VCoin purchases are generally non-refundable:

• VCoins are digital goods consumed upon use
• No expiration date on unused VCoins
• Non-transferable between accounts
• No cash value or exchange for real currency

3.2 Refund Exceptions

We may refund VCoin purchases in cases of:

• Duplicate or erroneous purchases within 24 hours
• Technical errors during purchase process
• Unauthorized transactions (with proper verification)
• Billing system malfunctions

3.3 Used VCoins

Once VCoins are used for AI services (trip planning, advice), they cannot be refunded as the service has been delivered and consumed.

4. Free VCoins

Free VCoins provided upon registration or through promotions:

• Cannot be refunded or converted to cash
• Subject to the same usage terms as purchased VCoins
• May be revoked in cases of abuse or fraud
• No guarantee of continued free VCoin offerings

5. Refund Process

5.1 How to Request a Refund

To request a refund:

1. Email us at service@voyagia.top
2. Include "Refund Request" in the subject line
3. Provide your account email and reason for refund
4. Include relevant transaction details or order numbers
5. Explain the circumstances of your request

5.2 Processing Time

Refund processing:

• Initial review within 2-3 business days
• Decision notification via email
• Approved refunds processed within 5-7 business days
• Credit card refunds may take 5-10 business days to appear

5.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot refund to a different payment method.

6. Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

• Please contact us first to resolve the issue
• Chargebacks may result in account suspension
• We will provide necessary documentation to dispute processors
• Resolution through our support team is preferred

7. Service Limitations and Disclaimers

Our AI service has inherent limitations:

• AI-generated content may contain inaccuracies
• Travel information changes constantly
• Service quality may vary based on external factors
• No guarantee of specific results or outcomes
• Users should verify all travel information independently

These limitations do not automatically qualify for refunds unless combined with service failures on our part.

8. Account Termination

If we terminate your account for terms of service violations:

• No refunds for remaining subscription time
• No refunds for unused VCoins
• All account data and services are forfeited
• Future purchases are prohibited

9. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Significant changes affecting existing customers will be communicated via email with 30 days advance notice.

10. Contact Information

For refund requests or questions about this policy:
Email: service@voyagia.top
Subject: Refund Request or Refund Policy Question
Response time: 2-3 business days